Welcome to the Terms & Conditions for using our online flower delivery service for Crofton Park and the surrounding areas. These terms govern all orders you place with our website and define your relationship with us as a customer. By making a purchase through our platform, you agree to these Terms & Conditions. Please read them carefully before placing your order.
These Terms & Conditions apply to every customer placing online flower delivery orders for addresses within Crofton Park and the neighbouring districts. Whether you are ordering flowers for yourself or as a gift, as long as the delivery address is within Crofton Park or the nearby localities, these terms are considered binding.
To place an order for flower delivery in Crofton Park via our website, please follow these steps:
1. Selection: Browse our collection of floral arrangements and select the bouquet or product you desire. Each product listing contains a detailed description, available sizes, and customisation options where relevant.
2. Add to Basket: Add your chosen items to your shopping basket. You may review your selection at any time during the browsing and checkout process.
3. Checkout: When you proceed to checkout, you will be asked to provide the necessary details such as recipient’s name, delivery address within Crofton Park or the surrounding area, contact details, preferred delivery date, and a personal message if desired.
4. Review Order: Before submitting payment, you will see an order summary showing total price, delivery charges (if applicable), and any promotional discounts if available.
5. Payment: Finalise your purchase by making payment via one of the accepted payment methods (see 'Payments' section below).
6. Order Confirmation: Upon successful payment, you will receive an order confirmation including your order number and the details you provided. Please check all the details and notify us immediately of any errors.
7. Dispatch and Delivery: Orders are processed and dispatched in accordance with the preferred delivery date chosen at checkout. We aim to meet your requested schedule, but delays outside of our control may occur.
We accept several secure payment methods, including major credit and debit cards and, where available, digital payment solutions. Payment for all flower orders must be made in advance and in full at the time of placing your order on our website.
Prices: All prices are displayed in British Pounds Sterling (£) and, where applicable, include VAT at the prevailing rate. Delivery charges, if any, will be displayed at checkout prior to payment confirmation.
Payment Security: We use industry-standard secure transaction technology to protect your payment and personal information. However, please note that we are not liable for any losses as a result of unauthorised access to information outside of our control, such as your own device or internet connection.
Amendments: If you need to change your order details (such as recipient name, delivery address, or message) after placing your order, please contact us as soon as possible. We will make every effort to implement your requested changes, provided your order has not already been prepared or dispatched. Amendments may not be possible on the same day as delivery or during peak seasons.
Cancellations by You: You may cancel your flower delivery order for a full refund up to 48 hours before the requested delivery date. To cancel, please provide your order number and relevant details. Orders cancelled less than 48 hours before delivery may be subject to a cancellation fee or may not be eligible for a refund if preparation or dispatch has already commenced, due to the perishable nature of flowers.
Cancellations by Us: We reserve the right to cancel any order before delivery in exceptional circumstances, such as unavailability of specific flowers, issues with the delivery address, or payment problems. If we cancel your order, we will inform you as soon as practicable and provide a full refund using your original payment method.
Whilst we strive to fulfil all orders exactly as pictured and described on our website, fresh flower availability is subject to seasonal variation and supply conditions. Where necessary, we reserve the right to substitute individual flowers and components of a bouquet with items of equal or greater value and similar style and quality to meet your requested delivery time and maintain the presentation standard.
All sizes and colours shown are approximate, and products may appear differently depending on your screen resolution and device display. Packaging, vases, and other accessories are for illustration unless specified as included in the product description.
Area of Service: We provide flower delivery across Crofton Park and the surrounding localities.
Delivery Schedule: We strive to deliver your flowers on the requested date. While most deliveries are scheduled for the selected day (unless otherwise agreed), exact delivery times cannot be guaranteed. For business addresses, we attempt to fulfil delivery during standard business hours.
Recipient Not Available: If the recipient is unavailable at the specified address, our delivery personnel will attempt to leave the flowers in a safe place or with a neighbour, where appropriate. A calling card will be left or notification sent to arrange redelivery or collection if delivery cannot be completed successfully.
Incorrect Addresses: Please ensure delivery details are complete and correct. We cannot be held responsible for failed deliveries due to incomplete or inaccurate address details provided by the customer.
Quality Guarantee: We take pride in delivering fresh, high-quality flowers. Should you not be satisfied with the flowers received, please contact us within 24 hours of delivery with your order number and photographic evidence where possible.
Returns: Due to the perishable nature of flowers, returns are not usually possible unless there is a product quality issue. If your order arrives damaged or in an unsatisfactory condition, we will resolve the issue by offering an appropriate resolution; this may include a replacement or partial/full refund depending on the situation.
Refunds: Approved refunds will be processed to your original method of payment within 7 working days. We reserve the right to request evidence of any faults or problems before issuing a refund.
Service Liability: We shall not be liable for loss or damage as a result of failed or delayed deliveries caused by events outside our reasonable control, including but not limited to: extreme weather, local disruptions, or third-party errors.
Product Liability: Our liability in connection with any flower order shall not exceed the total price paid for the relevant order. We shall not be responsible for any indirect or consequential loss, loss of enjoyment, or disappointment suffered by you or the recipient.
Customer Responsibilities: You are responsible for providing accurate delivery information and for ensuring that the recipient is available to accept delivery at the specified address on the requested date. We accept no liability for orders delivered as per your instructions but unclaimed, lost, or delayed due to incorrect or incomplete delivery details.
Allergies: Some people may be allergic to certain flowers or foliage. It is your responsibility to ensure that the recipient does not have any allergies relevant to the order. We are not liable for any allergic reactions caused by our products.
All designs, photographs, text, and materials on our website are the intellectual property of the flower delivery business and must not be reproduced, copied, or used for commercial purposes without our express written consent. Any unauthorised use or reproduction of site content will be pursued to the fullest extent allowed by law.
We are fully committed to respecting your privacy and complying with all applicable data protection laws in the UK. Personal information provided to us in connection with your order for Flower Delivery Crofton Park will be handled safely and will not be shared with third parties except for legitimate purposes related to fulfilling your order (for example, with our delivery partners).
These Terms & Conditions and any disputes arising from them or from the use of our website shall be governed by the laws of England and Wales. Any disputes or claims will be subject to the exclusive jurisdiction of the courts in England and Wales.
We reserve the right to update or revise these Terms & Conditions from time to time. Any changes will be published on our website and will take effect for all orders placed after such publication. We recommend reviewing this page periodically to ensure you are familiar with the current terms.
If you have any questions about these Terms & Conditions or require assistance with your flower delivery order in Crofton Park, please contact our customer service team using the details provided on our website.
Note: These terms apply to customers ordering flower delivery across Crofton Park and the neighbouring regions.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Crofton Park, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Crofton Park.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
